Privacy Policy

1. Personal Information We Collect

Depending on your interaction with our website, we may collect the following personal information:

• first and last name;
• phone number;
• email address;
• city;
• information included in your contact or quote request;
• project details, such as the type of work, square footage, materials, or any other information you choose to provide.

We limit collection to the information necessary to respond to your request and provide our services.

2. Methods of Collection

We may collect personal information through the following means:

• our contact or quote request form;
• emails you send to us;
• cookies and analytics tools, when you consent to them;
• technical logs related to the operation and security of the website.

3. Use of Personal Information

We use your personal information in particular to:

• respond to your contact or quote requests;
• communicate with you about your project;
• schedule a call, visit, or follow-up;
• ensure the proper operation and security of our website;
• improve our website, services, and user experience;
• produce website usage statistics when you accept analytics cookies;
• comply with our legal, regulatory, tax, or administrative obligations.

We do not sell your personal information and we do not trade it with third parties for commercial purposes.

4. Who May Access Your Information

Access to your personal information is limited to the people who need it in the course of their duties, for example:

• management;
• staff responsible for quotes and customer service;
• staff responsible for project follow-up;
• people responsible for website administration or communications, when necessary.

5. Disclosure to Service Providers

As part of our operations, certain technology service providers may process or host personal information on our behalf, only to the extent necessary for their functions, including:

• Netlify, for website hosting and technical operation;
• Postmark, for sending emails related to website forms;
• Google Analytics, if you accept analytics cookies, in order to measure audience and website usage.

These providers may not use personal information for any purpose other than providing the required services, subject to their legal and contractual obligations.

6. Transfers Outside Quebec

Depending on the technology services we use, some personal information may be hosted or processed outside Quebec.

When this is the case, we take reasonable steps to ensure that such information benefits from adequate protection in accordance with applicable requirements.

7. Cookies and Analytics Tools

Our website uses essential cookies required for its proper operation.

With your consent, we may also use analytics cookies in order to:

• measure website traffic;
• understand general website usage;
• improve content, pages, and user experience.

These tools may collect certain technical or browsing information, for example:

• truncated IP address or IP used for technical purposes;
• device type;
• browser type;
• pages viewed;
• visit duration;
• general interactions with the website.

You may accept, refuse, or modify your cookie preferences at any time through our banner or through the “Cookie settings” link available on the website.

Refusing analytics cookies does not prevent normal use of the website, but it may limit our ability to measure traffic and improve the website.

8. Google Analytics

If you accept analytics cookies, we may use Google Analytics to obtain statistics about how our website is used.

Google Analytics may collect certain browsing data and generate statistical reports that help us better understand website traffic and usage.

As of the date of this policy, our use of Google Analytics is intended for audience measurement and website improvement. We do not knowingly enable advertising features or remarketing features unless otherwise stated on the website or in an updated version of this policy.

9. Retention of Personal Information

We retain personal information only for as long as necessary for the purposes for which it was collected, or to comply with our legal, regulatory, tax, contractual, or administrative obligations.

When no longer required, personal information is securely deleted, destroyed, or anonymized, as applicable.

10. Security Measures

We apply reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, misuse, unauthorized disclosure, or alteration.

These measures may include, among other things:

• limiting access to personal information;
• using secure services;
• reasonable access and password management practices;
• technical protection measures adapted to our website and tools.

Despite these measures, no system can guarantee absolute security.

11. Your Rights

Subject to the conditions provided by law, you may:

• request access to the personal information we hold about you;
• request correction of inaccurate, incomplete, or ambiguous information;
• withdraw your consent where consent is required, in certain circumstances;
• request deletion of certain information where applicable;
• submit a complaint regarding the protection of your personal information.

To exercise any of these rights, please contact us using the information below.

12. Person Responsible for the Protection of Personal Information

Responsible person: Dylan G.L.
Company: Carrelage JAD Inc.
Email: gestion@carrelage-jad.ca

For any questions, access requests, correction requests, or complaints regarding this policy or our privacy practices, you may contact us at this address.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations.

The last updated date shown at the top of this page indicates when it was most recently revised.